Frequently Asked Questions
Do I need to pre-book a visit to look round the nursery?
We operate an ‘open door policy’ at Bethany Day Nursery so you are welcome to visit us anytime. However, if you would like to pre-arrange a visit, then please call us on 0151 327 2764.
Do you provide flexible childcare?
Yes – we are flexible to meet your needs. We offer full days and half days and we cater for the needs of your family including shift-work; part-time or term-time only.
How do you settle children in to nursery?
We offer free settling in sessions for children due to start with us. This gives your child a chance to get familiar and comfortable in their new environment. The sessions are usually 2 hours long and start about 2 weeks before your child's first day. During your settling in visits, we will ensure that we understand your child’s current routine and how your child likes to be comforted. We understand that it can be harder for some children to settle in and so we offer as many settling sessions as needed until they are ready to start. We will also find out about your child's likes, dislikes and interests so that we can make the transition to nursery easier for them.
Can I check on my child during the day?
We understand how difficult it can be leaving your child at nursery and that some parents may be anxious to know that their child has settled in that day. Parents are welcome to call up and speak to a member of staff who will be happy to let you know how your child is getting on.
What qualifications do your staff have and do you have high staff turnover?
Most of our staff hold an NVQ Level 3 in childcare (or equivalent). The other staff hold a Level 2 qualification and are working towards their Level 3. Our Nursery Manager is a qualified Early Years Teacher. All of our Level 3 staff are qualified Paediatric First Aiders. Unlike many other nurseries, we do not have high staff turnover and have a lot of long serving staff.
What times do children have meals and what meals do you provide?
Meal times are: Breakfast: 8.00am - 9.00am; Lunch: 11.15am -11.30am; Afternoon Snack: 3.30pm – 4.00pm. We provide breakfast which is cereal and toast, a two course lunch which consist of a meal and a pudding and an afternoon snack. We provide milk and water throughout the day. We also cater for special dietary requirements.
Do I have to pay for extras as well as my child’s nursery fees and how can I pay the fees?
Fees include all meals, snacks, wipes and nappies so there are no hidden extras. Also, we do not make any additional charges for meals for the free 15 or 30 hour funded childcare places, unlike many other providers. Fees are due weekly or monthly in advance and can be paid by standing order, cheque or cash. We accept payments through the Tax Free Childcare scheme. We also accept Employer Childcare Vouchers.
How will I be given feedback about my child's day?
All children under three are given a Daily Diary in which their keyworker will document their meals, nappies / toileting, sleep times and activities. Staff will also update whoever collects your child with this information. For older children, the keyworkers update parents verbally when they collect their children.
What benefits will my child gain by attending Bethany Day Nursery instead of a school nursery?
We follow the same curriculum as school based nurseries and our class sizes are much smaller so we can tailor our teaching to the needs of your child. Our Nursery Manager is Early Years Teacher Status (EYTS) qualified. In addition, all our children go to the local schools so your child will have several friends with them when they move to primary school.
Is my two year old entitled to 15 hours free childcare funding at your nursery?
Some children are entitled to this funding and Bethany Day Nursery is an approved childcare provider for two year funding with Wirral Council. You can check eligibility and apply for this funding by visiting wirral.gov.uk
Is my three year old entitled to free childcare funding at your nursery and do I have to use it for term-time only?
Every three year old is entitled to claim 15 hours of free childcare from the term that starts after their third birthday. Parents who work a minimum of 16 hours per week may be entitled to the 30 hours free funding from the term that starts after their child’s third birthday. You can check eligibility and apply through HMRC. At Bethany Day Nursery, we are flexible with how you use your free funding hours and you can use them both during term-time and school holidays.
Many providers charge extra for meals for the 15 or 30 hours of ‘free’ childcare and school nurseries require you to bring in a packed lunch. What is your policy?
All children who attend our nursery using the Government allocated 15 or 30 hours are given the same meals as other children and are not charged anything extra for meals.